Before you can install the SuperOffice Analyze for Customer Service content package, you need to ensure that the tasks below are performed. 

• Analyze-platform is installed correct, and you can log on as an administrator
   
• Licences are imported and added to the user you are logged on with
   
• Correct version of SuperOffice Sales & Marketing is running.
  See supported version: System Requirements
   
• If any issues regarding licences check out the licence workflow here.
   
• The SuperOffice Analyze content package is installed and configured. Please follow this guide carefully

Now you can continue installing the SuperOffice Analyze Customer Service content package. Enjoy!

If you want to add users manually, make sure you follow the same mapping for the External system references as the user sync.